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1.4 Based on 7 reviews
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  • Customers like
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    • Worst service ever 4
    • No us based customer service 1
    • Rude agent 1

This is a huge ongoing scam, HSBC, Household Retail Services and Capital 1 are all the same company! Stoneleigh Recovery associates out of Lombard Illinois allegedly obtained data from Capitol 1 offshoot Household Retail Services on accts where deals were made to pay off early, the accounts were then allegedly charged off and sold which is illegal as is suing on a alleged debt of 23 yrs ago! In... Read more

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Although this has been on a Monday & would expect lines to be busy, duh! Put on extra staff! I could have had a credit card further compromised/frauded in the time I took waiting. I also do NOT expect to keep getting 'cut off'; hence having dial through all of the options again & again! Finally got someone to answer today. I had phoned on a Sunday evening; one of my credit cards (I... Read more

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100% FULL

I deposited $100 at the Oakland Chinatown HSBC ATM. I took a little long to gather the 5 twenty dollar bills, when I finally put the cash in the slot, the screen was asking "if I need more time" I didn't notice it because I was looking thru my purse for the cash. After I placed the cash in the slot it closed up, the screen had message which I've never seen before, at the same time. When the... Read more

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After having my credit card ( gold) revoked due to inserting the incorrect pin. HSBC sent a new card, after 6 WEEKS I am still waiting for the new pin number which means the card is not useable. Dealing with Ariane Aipert from HSBC Paris is trying on the nerves, as they seem to want to know how you obtained your money, and whether you have gained your wealth legally ! After seven complaints and... Read more

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I actually went to court with my attorney and thought it was settled amicably. I made my payments religiously every month. When I called the Court Department I was informed that my case is still opened because payments were stopped (not by me) and payments were returned (not to me). I only found this out because I was getting prequalified for a mortgage loan. HSBC Nevada is the only one who can... Read more

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MY GIRL FRIEND IS STUCK IN LONDON BECAUSE IMMIGRATION OPENED THE WRAPPED PARCELS OPEN BEFORE BOARDING PLANE. THE PARCELS WAS SIGNED BY THE AMBASSADOR OF LONDON BUT STILL OPENED BY IMMIGRATION. THE PARCELS WAS SENT BACK TO BANK TELLING MY GIRL FRIEND IT WOULD COST HER 300 A PIECE TO REWRAP THE PARCELS. SHE DOESN'T HAVE THE MONEY SO NOW THEY CHARGED HER ADDITIONAL 400 MAKING COST NOW AT 1200.00... Read more

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Dear Reema, HSBC Greetings! HSBC gulps/eats away a customer’s property by charging double rate of interest and not allowing to moving out of HSBC. Then you close the customer complaint. Do you have authority and competency to comment on these matters against senior HSBC officials. Has HSBC been given liberty by Central Bank of UAE to charge any rate of interest to different customers to... Read more

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This bank must being through some kind of poor transition . I am only a small fish in a pond . However I am livid with the customer service . I was not able to use my card it declined . So, I did what anyone would do . I contact my bank . They told me I was sent a letter . My card had been compromised . I said I not only did not receive a letter , but why did no one contact me . I asked how was... Read more

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I want to open an a/c with HSBC, but the phone numbers given by Google are either not in use (020 7991 2652) or they ask for passwords and card details to speak to anyone. How is a prospective customer expected to speak to anyone. I have tried for over an hour with no result. What a disgraceful lack of thinking from a prominent bank. I shall put my funds elsewhere. D. Walker. To make up 100... Read more

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the cs rep made assumptions on why I was calling and would then go down that train of thought, which was no help at all. When I called bull on one of her statements I she told me not to use that language. Would not get a supervisor. Assumed she knew what I needed... Just awefull EVERY SINGLE TIME. Each time I have to call this bank it pains me to list to their idiotcy flow from the oral... Read more

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