HSBC Complaints and Reviews

  • Worst service ever2 votes
  • No us based customer service1 votes
  • Rude agent1 votes
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  • Apr 16
  • Banks
  • Cordova, Tennessee
  • Paperwork
  • 6
  • REVIEW RATING 3/5

I actually went to court with my attorney and thought it was settled amicably. I made my payments religiously every month. When I called the Court Department I was informed that my case is still opened because payments were stopped (not by me) and payments were returned (not to me). I only found this out because I was getting prequalified for a mortgage loan. HSBC Nevada is the only one who can... Read more

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  • Apr 03
  • Government
  • London, England
  • 11
  • REVIEW RATING 4/5

MY GIRL FRIEND IS STUCK IN LONDON BECAUSE IMMIGRATION OPENED THE WRAPPED PARCELS OPEN BEFORE BOARDING PLANE. THE PARCELS WAS SIGNED BY THE AMBASSADOR OF LONDON BUT STILL OPENED BY IMMIGRATION. THE PARCELS WAS SENT BACK TO BANK TELLING MY GIRL FRIEND IT WOULD COST HER 300 A PIECE TO REWRAP THE PARCELS. SHE DOESN'T HAVE THE MONEY SO NOW THEY CHARGED HER ADDITIONAL 400 MAKING COST NOW AT 1200.00... Read more

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  • Mar 21
  • Loans and Mortgages
  • Doha, Ad Dawhah
  • Mortgage
  • 15
  • REVIEW RATING 4/5

Dear Reema, HSBC Greetings! HSBC gulps/eats away a customer’s property by charging double rate of interest and not allowing to moving out of HSBC. Then you close the customer complaint. Do you have authority and competency to comment on these matters against senior HSBC officials. Has HSBC been given liberty by Central Bank of UAE to charge any rate of interest to different customers to... Read more

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  • Mar 20
  • Banks
  • Franklin Square, New York
  • Credit Card
  • 17
  • REVIEW RATING 4/5

This bank must being through some kind of poor transition . I am only a small fish in a pond . However I am livid with the customer service . I was not able to use my card it declined . So, I did what anyone would do . I contact my bank . They told me I was sent a letter . My card had been compromised . I said I not only did not receive a letter , but why did no one contact me . I asked how was... Read more

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  • Feb 20
  • Banks
  • Account Opening
  • 13
  • REVIEW RATING 3/5

I want to open an a/c with HSBC, but the phone numbers given by Google are either not in use (020 7991 2652) or they ask for passwords and card details to speak to anyone. How is a prospective customer expected to speak to anyone. I have tried for over an hour with no result. What a disgraceful lack of thinking from a prominent bank. I shall put my funds elsewhere. D. Walker. To make up 100... Read more

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  • Feb 19
  • Banks
  • Republic, Washington
  • Staff
  • 12
  • REVIEW RATING 4/5

the cs rep made assumptions on why I was calling and would then go down that train of thought, which was no help at all. When I called bull on one of her statements I she told me not to use that language. Would not get a supervisor. Assumed she knew what I needed... Just awefull EVERY SINGLE TIME. Each time I have to call this bank it pains me to list to their idiotcy flow from the oral... Read more

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  • Jan 29
  • Banks
  • New York, New York
  • Checking Account
  • 1
  • 1
  • 39
  • REVIEW RATING 5/5

I a in Brazil and checked my accounts online Only my savings is listed what happened to my checking account and the money that was in it??? I call hsbc usa 800# and a Philipines call center answered I spoke to three different individuals 1st didn't get a name because she immediately transferred me to someone else 2nd Monique ID # 20291 put me on hold endlessly when i asked to speak to a... Read more

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  • Nov 20, 2014
  • Banks
  • Bronx, New York
  • Check
  • 40
  • REVIEW RATING 4/5

After depositing two very large BANK CERTIFIED checks, we called customer service to ask why was it taking so many days to clear them. Three times customer service hung up on us. They refused to put a supv on the phone. they transferred our call directly to the branch at which point the *** at the front desk (female hispanic)said their is no manager working today. a complete lie of course. Days... Read more

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  • Nov 20, 2014
  • Banks
  • Bronx, New York
  • Check
  • 32
  • REVIEW RATING 3/5

After depositing to very large BANK Certified checks we called customer service to see why it was taking so long for them to clear. They should have cleared almost instantly, at least in real banks they do. Three times customer service hung up on us, we asked for a manager or supv to come on the phone about 10 times, they refused. Once they transfered our call directly to our branch and the ***... Read more

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  • Nov 04, 2014
  • Banks
  • Loan
  • 28
  • REVIEW RATING 3/5

I have been paying the Minimum payment of £150 for 7 years at 19.99APR - the debt never goes down and they will not convert the £6000 to a loan.I have paid them double what I owe and they tell me that I cannot have a loan payment because my Credit Score is low. I have never missed a payment - £150x12 = £1800 x 12=£12,600. It is as bad as a Wonga debt. They will not help. My Credit score is low... Read more

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