Hsbc Complaints and Reviews

1.0
  • No us based customer service1 votes
  • WORST SERVICE EVER1 votes
  • RUDE AGENT1 votes
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  • Feb 20
  • Banks
  • Account Opening
  • REVIEW RATING 3/5

I want to open an a/c with HSBC, but the phone numbers given by Google are either not in use (020 7991 2652) or they ask for passwords and card details to speak to anyone. How is a prospective customer expected to speak to anyone. I have tried for over an hour with no result. What a disgraceful lack of thinking from a prominent bank. I shall put my funds elsewhere. D. Walker. To make up 100... Read more

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  • Feb 19
  • Banks
  • Republic, Washington
  • Staff
  • 3
  • REVIEW RATING 4/5

the cs rep made assumptions on why I was calling and would then go down that train of thought, which was no help at all. When I called bull on one of her statements I she told me not to use that language. Would not get a supervisor. Assumed she knew what I needed... Just awefull EVERY SINGLE TIME. Each time I have to call this bank it pains me to list to their idiotcy flow from the oral... Read more

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  • Jan 29
  • Banks
  • New York, New York
  • Checking Account
  • 1
  • 1
  • 24
  • REVIEW RATING 5/5

I a in Brazil and checked my accounts online Only my savings is listed what happened to my checking account and the money that was in it??? I call hsbc usa 800# and a Philipines call center answered I spoke to three different individuals 1st didn't get a name because she immediately transferred me to someone else 2nd Monique ID # 20291 put me on hold endlessly when i asked to speak to a... Read more

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  • Nov 20, 2014
  • Banks
  • Bronx, New York
  • Check
  • 31
  • REVIEW RATING 4/5

After depositing two very large BANK CERTIFIED checks, we called customer service to ask why was it taking so many days to clear them. Three times customer service hung up on us. They refused to put a supv on the phone. they transferred our call directly to the branch at which point the *** at the front desk (female hispanic)said their is no manager working today. a complete lie of course. Days... Read more

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  • Nov 20, 2014
  • Banks
  • Bronx, New York
  • Check
  • 26
  • REVIEW RATING 3/5

After depositing to very large BANK Certified checks we called customer service to see why it was taking so long for them to clear. They should have cleared almost instantly, at least in real banks they do. Three times customer service hung up on us, we asked for a manager or supv to come on the phone about 10 times, they refused. Once they transfered our call directly to our branch and the ***... Read more

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  • Nov 04, 2014
  • Banks
  • Loan
  • 24
  • REVIEW RATING 3/5

I have been paying the Minimum payment of £150 for 7 years at 19.99APR - the debt never goes down and they will not convert the £6000 to a loan.I have paid them double what I owe and they tell me that I cannot have a loan payment because my Credit Score is low. I have never missed a payment - £150x12 = £1800 x 12=£12,600. It is as bad as a Wonga debt. They will not help. My Credit score is low... Read more

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  • Aug 27, 2014
  • Banks
  • Bank Services
  • 30
  • REVIEW RATING 4/5

One star is too much to rate this worthless bank. I live in China and travel around the world quite often, so I have accounts on Mainland China, Hong Kong, the US and France. HSBC France is by far THE WORST BANK I've ever come across, even compared to Bank of America, Bank of China, Deutsche Bank and Stadtsparkasse München, where I've had accounts too. The only reason I still use them it's... Read more

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  • Jul 11, 2014
  • Repairs
  • Jackson, Mississippi
  • Air Conditioner Unit
  • 57
  • REVIEW RATING 4/5

On July 1, 2014 my air conditioner on first floor quit blowing cold I called a service request and they did come out but just to tell me that they would have to clear it with HSC....It has been 11 days and no one has contacted me regarding this issue....On July 10, 2014 my second floor air conditioner quit I called in for a service guy and never heard back for anyone...not even a phone call after... Read more

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  • Jun 30, 2014
  • Finances
  • Wilmington, Delaware
  • Mortgage
  • 72
  • REVIEW RATING 3/5

I don't even know if I have the energy to tell this story for the hundredth time, sigh. We were put in foreclosure several years ago. We never got any help from them and every time we called, information was contradicting. So we hired a lawyer to help stop the foreclosure and work a deal to make loan current. I told lawyer we don't ever get monthly statements and were told each time we called... Read more

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  • Jun 20, 2014
  • Banks
  • San Antonio, Texas
  • Overseas Transfers
  • 61
  • REVIEW RATING 4/5

Unable to make overseas transfers all of a sudden. They must have changed something again there, so i am call their customer service hotline to try and speak to someone and have spent over 1 hour on hold. Eventually i ring through their investment service so i can actually speak to a person, a salesperson but a person nonetheless, who then wants to transfer me back to customer service hotline, to... Read more

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