HSBC Complaints and Reviews

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Main address: HSBC Holdings plc E14 5HQ London Great Britain
+44 (0)20 7991 8888, ,
  • 160 complaints
  • $1.2M claimed losses
  • $7.4K average
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  • Aug 27
  • Banks
  • Bank Services
  • 16

One star is too much to rate this worthless bank. I live in China and travel around the world quite often, so I have accounts on Mainland China, Hong Kong, the US and France. HSBC France is by far THE WORST BANK I've ever come across, even compared to Bank of America, Bank of China, Deutsche Bank and Stadtsparkasse München, where I've had accounts too. The only reason I still use them it's... Read more

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  • Jul 11
  • Repairs
  • Jackson, Mississippi
  • Air Conditioner Unit
  • 46

On July 1, 2014 my air conditioner on first floor quit blowing cold I called a service request and they did come out but just to tell me that they would have to clear it with HSC....It has been 11 days and no one has contacted me regarding this issue....On July 10, 2014 my second floor air conditioner quit I called in for a service guy and never heard back for anyone...not even a phone call after... Read more

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  • Jun 30
  • Finances
  • Wilmington, Delaware
  • Mortgage
  • 48

I don't even know if I have the energy to tell this story for the hundredth time, sigh. We were put in foreclosure several years ago. We never got any help from them and every time we called, information was contradicting. So we hired a lawyer to help stop the foreclosure and work a deal to make loan current. I told lawyer we don't ever get monthly statements and were told each time we called... Read more

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  • Jun 20
  • Banks
  • San Antonio, Texas
  • Overseas Transfers
  • 48

Unable to make overseas transfers all of a sudden. They must have changed something again there, so i am call their customer service hotline to try and speak to someone and have spent over 1 hour on hold. Eventually i ring through their investment service so i can actually speak to a person, a salesperson but a person nonetheless, who then wants to transfer me back to customer service hotline, to... Read more

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  • May 09
  • Professional Services
  • Online Leads
  • 81

Lot's of crazy leads through the internet on 5/9/14 from phone and fax numbers and finally I stumbled across this: . Simply hit the website, enter the VIN and get ready for a $23 min fee to get the "lean release". In my case it was a 2004 Kawasaki KX250. This site finally took care of my woes, but for a fee. They will even expedite the mailing of the lien release. For an... Read more

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  • Apr 22
  • Loans and Mortgages
  • Fort Myer, Virginia
  • Mortgage Process
  • 37

Terrible service, incompetent and unprofessional. We were assigned a mortgage broker and a loan processor; we can't reach either one of them. Even with our excellent credit histories and a 20% down payment, the process is taking over three months now. They tell us one thing will be done this week, two weeks later it's still not done, and no one picks up their phone when we try to follow up with... Read more

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  • Jan 18
  • Banks
  • Zurich, Zurich
  • Reimbursement
  • 33

I attended the HSBC retail and wealth management graduate programme assessment centre in London during spring 2013. I was told thar my travel expenses would be reimbursed provided that I had them approved by the HSBC graduate team beforehand - which I did. These expenses were not reimbursed in full as promised! My emails to the recruitment team are being ignored and whenever I call them they're... Read more

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  • Aug 10, 2013
  • Banks
  • Tukwila, Washington
  • Account
  • 46

The sole purpose of this review is to save other fellow Indian citizens from the unnecessary harassment and frustration which I experienced firsthand. The writer of this review declares that he is nowhere related to any business competing with HSBC in any areas whatsoever. The analysis below is based upon my own experience with HSBC customer care. Unfortunately a month passed before it dawned on... Read more

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  • Jul 07, 2013
  • Banks
  • Kingman, Arizona
  • Loan
  • 32

I have hade 5 mods over 5 years all temp. They will not make it for the life of the loan. They put themselves over Obama that pass make home efforable act. & take pleasure in making live on the street. over 60, ssdi, white, male 122 outside in the shade. There counselors make it sound like all is going to be ok. Dont go to bet and sleep, they dont know *** you will wake up in default &... Read more

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  • May 05, 2013
  • Banks
  • Phoenix, Arizona
  • Hsbc Gm Card
  • 1
  • 1
  • 75

I used my credit card on Saturday. HSBC GM Card called me at 7:30AM on Sunday morning and woke me-up to verify transactions from Saturday and quoted the transactions as being from Sunday morning so I of course could not validate them. They could not give me sufficient information to validate that it was my account (i.e. a recent legitimate transaction)so I had to call back in on the number on... Read more

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