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Charges and fees come out of the blue.No one at HSBC can explain.

Stay away from this bank at all cost.

Got divorced 5 years ago and went through severe financial hardship. HSBC gave me a temporary rate reduction for 6 months and told me they will make it permanent if I paid on time. They lied.

They had no plans on making it permanent even if I made all 6 payments on time. After 5 years charges and fees appeared on my statement. No one can explain them. They said it was because of payments deferred 5 years ago.

No, it was a rate reduction modification. I have the papers. No one cares. Shouting match each time I talk to reps.

Managers are the same. Get out of HSBC. It's predatory.

I had mortgages with Bank of America and Suntrust - no problems.If your loan just got sold to HSBC, brace for SHOCK!

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